Our specially-trained order processing team check your order to make sure it's up to our standards before we dispatch it to you, so damage is rare. But if you're unhappy with the quality, or if we've sent you the wrong item, just contact us within 24 hours of delivery or as soon as possible*, ideally sending us a couple of photos of the damage or other issues with the product.
Our team will assess your complaint and, assuming your complaints are valid, arrange to collect the item from you and either give you a full refund, arrange for a repair, or order you a replacement. It's very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in a good condition. If you're not happy with the goods when you inspect them, note this on the form and contact us.
As much as we would love to get it right first time every time, we accept that things can go wrong from time to time. When this happens, we would always encourage you to contact our dedicated customer services team above, who really would like an opportunity to put things right for you as quickly as possible.
If you have a change of heart, you can cancel at any time before your item is dispatched in the UK. Simply contact us and we'll cancel your order and give you a full refund. Cancellations made after the dispatch of your item(s) will need to be made at the time of delivery, via a refusal of delivery or within 14 days of delivery by contacting us.
We will refund you the cost of the item, but you will need to pay for the return postage costs. Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after.